Refund policy

If you change your mind about an item, providing it has not been opened, you can return it to us within a 7 day period. You will need to cover the cost of shipping the return to us. Once we have received the product back & we have inspected it for damage, we will process you a refund, minus our original shipping costs & payment processing fees.

If your parcel gets returned to us due to nobody being home / you not arranging a pick up or redelivery, you will be refunded for the items, minus a £12 charge for returned parcels & your postage. 

Order errors – we are only human, so on the odd occasion you may be missing an item or have been sent a product in error. Any problems with package contents must be reported within 48 hours after receipt of the parcel, with photo evidence, so that we can arrange to get your missing goods sent out, or your wrong product swapped for the correct one. We will provide you with a returns label for the wrong product & then arrange the swap of any goods. Once a package is in your care it is your responsibility to check your order. After this time frame has passed, we cannot claim responsibility for any missing or wrong items.